Introduction
Signal Source One (“we,” “our,” or “us”) is committed to protecting the privacy of the researchers and qualified professionals who access our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at signalsourceone.com (the “Site”) and make purchases through our platform.
By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
Who We Are
Signal Source One is a supplier of research-grade compounds intended strictly for laboratory and scientific research purposes. All products sold through this platform are not for human or veterinary use. Our customer base consists exclusively of qualified researchers, licensed laboratories, and scientific institutions.
For privacy inquiries, contact us at: [email protected]
Information We Collect
Information You Provide Directly
When you create a research account or place an order, we collect:
- Full name
- Business or institution name
- Email address
- Phone number
- Billing and shipping address
- Research use agreement acknowledgment and timestamp
- Order history and transaction records
Information Collected Automatically
When you visit our Site, we automatically collect certain information about your device and browsing activity, including:
- IP address and approximate geographic location
- Browser type and version
- Pages visited and time spent on pages
- Referring URLs
- Device type and operating system
- Cookie data (see Cookie Policy below)
Payment Information
We do not store full credit card numbers or payment card data on our servers. Payment processing is handled by third-party payment processors who maintain their own security and privacy standards. We receive only limited transaction confirmation data (last four digits, transaction ID, approval status).
How We Use Your Information
We use the information we collect for the following purposes:
- Account management: To create and maintain your research account, verify your identity and research credentials, and authenticate your login.
- Order fulfillment: To process, ship, and confirm orders for research compounds, and to provide order updates and tracking information.
- Compliance and verification: To record your research-use agreement, maintain compliance with applicable laws and regulations governing the sale of research compounds, and respond to regulatory inquiries.
- Communication: To send transactional emails (order confirmations, shipping notices, account verification), and, with your consent, informational updates about new research compounds or catalog changes.
- Site improvement: To analyze usage patterns, troubleshoot technical issues, and improve the functionality and content of our Site.
- Legal compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Contract performance: Processing necessary to fulfill your orders and manage your account.
- Legitimate interests: Operating our business, preventing fraud, and maintaining records required for research compound sales compliance.
- Legal obligation: Compliance with applicable laws and regulations.
- Consent: Where you have given explicit consent, such as for marketing communications.
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: We share data with trusted third-party providers who assist in operating our Site (web hosting, payment processing, email delivery, analytics). These providers are contractually obligated to protect your data.
- Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Signal Source One, our customers, or the public.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
Cookie Policy
Our Site uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential cookies: Required for the Site to function, including session management, shopping cart functionality, and login authentication. These cannot be disabled.
- Preference cookies: Remember your settings and preferences, such as your disclaimer acceptance status (
sso_dac). - Analytics cookies: Help us understand how visitors use our Site so we can improve it.
You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality.
Data Retention
We retain your personal information for as long as your research account is active or as needed to provide services. We retain order and compliance records (including research-use agreements) for a minimum of seven (7) years to comply with applicable legal and regulatory obligations. You may request deletion of your account data by contacting us, subject to our legal retention obligations.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request transfer of your data to another provider in a machine-readable format.
- Objection: Object to certain types of processing, including direct marketing.
- Withdraw consent: Where processing is based on consent, withdraw that consent at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how it is used and shared
- Delete personal information we have collected (subject to certain exceptions)
- Opt out of the sale of personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights
To submit a California privacy rights request, contact us at [email protected].
Security
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our Site is intended exclusively for qualified research professionals and is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a revised “Last Updated” date. Continued use of our Site following any changes constitutes your acceptance of the updated policy.
We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Signal Source One
Email: [email protected]
Website: signalsourceone.com
Last Updated: April 12, 2026
This Privacy Policy applies to Signal Source One’s website and services. All products sold by Signal Source One are research-grade compounds intended strictly for laboratory use and are not for human or veterinary use.
